Performance Journey Mapping: Insights from a Methodological Triangulation
نویسندگان
چکیده
منابع مشابه
Performance Journey Mapping: Insights from a Methodological Triangulation
This paper presents the results of an evaluation of the Performance Journey Mapping (PJM) framework. PJM is a service performance assessment concept with accompanying tools tailored to the specific performance measurement needs of small and medium-sized service providers. The initial evaluation of PJM was performed from three different perspectives. The underlying evaluation framework applied m...
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ژورنال
عنوان ژورنال: Journal of information and organizational sciences
سال: 2016
ISSN: 1846-9418,1846-3312
DOI: 10.31341/jios.40.1.3